Privacy Policy for LinguaLink Tutors

At LinguaLink Tutors, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services, including private tutoring, group classes, business language training, exam preparation (IELTS, Cambridge English), cultural immersion programs, and online language courses.

1. Information We Collect

We collect various types of information to provide and improve our services to you.

• Personal Data: We may collect personally identifiable information, such as your name, email address, phone number, physical address, payment information (for service enrolment), and details about your language learning goals and proficiency levels. This is collected when you register for a course, make an inquiry, or participate in our programs.
• Usage Data: We automatically collect information when you access or use our online platform. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This data helps us understand how our services are used and enables us to enhance user experience.
• Communication Data: We store records of your communications with us, including emails, chat transcripts, and phone calls. This allows us to track inquiries, provide support, and improve our customer service.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Service Provision: To provide and manage your enrolment in our language courses and programs, process payments, and deliver private tutoring sessions, group classes, and other language education services.
• Communication: To communicate with you regarding your courses, updates, offers, and to respond to your inquiries and requests.
• Personalisation: To tailor our services and content to your specific learning needs and preferences, such as recommending suitable courses or materials.
• Improvement of Services: To understand and analyse how our services are used, conduct research and analysis, develop new features, and improve the overall quality and effectiveness of our language education offerings.
• Legal Compliance and Security: To comply with legal obligations, enforce our terms and conditions, and protect the security and integrity of our online platform and services.

3. Disclosure of Your Information

We may share your information in the following situations:

• With Service Providers: We may share your information with third-party vendors and service providers who perform services for us or on our behalf, such as payment processing, website hosting, data analysis, email delivery, and marketing assistance. These service providers are obligated to protect your information and use it only for the purposes for which it was provided.
• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal data.
• With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

4. Data Security

We implement appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, please be aware that no security system is impenetrable, and we cannot guarantee the complete security of your information transmitted over the Internet.

5. Your Data Protection Rights (GDPR)

As a resident of the European Economic Area (EEA) or the UK, you have certain data protection rights under the General Data Protection Regulation (GDPR). These rights include:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the contact details provided below.

6. Third-Party Websites

Our website may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of every site you visit.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

LinguaLink Tutors

14 Regent Street,

Westminster,

London, Greater London,

SW1Y 4PE,

United Kingdom